Privacy Policy

Dashrobe Privacy Policy

• 1. Data We Collect: We collect information you provide when registering or placing orders (name, email, phone, shipping address), payment information (via secure payment partners), and any content you submit (product reviews, messages). We also automatically collect certain technical data (IP address, device info, browser type) and usage data (pages visited, items viewed) via cookies and analytics tools. We may obtain limited personal data from third parties.
• 2. How We Use Your Data: We use your data to fulfill orders and contracts, to communicate with you, and for customer support. With your consent, we use your email/phone to send promotional offers, which you can opt out of at any time. We use analytics data to improve our Services. We also process data as required by law and to protect security (fraud prevention).
• 3. Legal Basis: We process your data as needed to provide the Services you request or perform our contract, to comply with legal obligations, or on the basis of your consent (for marketing and non-essential cookies). We may also rely on our legitimate interests (e.g. service improvement, fraud detection), provided they do not override your rights.
• 4. Cookies and Tracking: We use cookies and similar technologies to enable core functionality and to analyze traffic. Upon first visit, you can choose to accept or decline non-essential cookies.
• 5. Data Sharing: We do not sell your personal data. We share data with service providers who help us (payment gateways, couriers, analytics, marketing). These partners are obligated to protect your data and use it only as instructed by us. If any transfer outside India is required, we ensure appropriate safeguards are in place.
• 6. Children: Our Services are not for children under 18. We do not knowingly collect data from children. If you are a parent and believe your child has provided us information without consent, please contact us to have it removed.
• 7. Security: We implement industry-standard security measures (encryption, access controls, secure servers) to protect your data.
• 8. Changes to Policy: We may update this Policy from time to time. The “Last updated” date at the top will indicate the latest version. We encourage you to review it periodically.
• 9. Contact Us: For questions or to exercise your rights, email us at help@dashrobe.com. If dissatisfied, you may lodge a complaint with a data protection authority.
• By using our Services or submitting your data, you agree to this Privacy Policy and consent to the processing described above.

Dashrobe's Data Collection and Processing

Data Categories: Based on Dashrobe's business (instant fashion delivery via live shopping), we infer it collects:

• Registration Data: Name, email, phone, address, profile photo (if any), account credentials. (Needed for user accounts and deliveries.)
• Financial/Payment Data: Payment instrument info (credit/debit card details, UPI/VPA, or EMI financing info) but likely handled by payment gateway bank account for refunds. These are “sensitive personal data” under India's SPDI rules and include financial data.
• Order & Transaction Data: Items purchased, order history, invoices, delivery instructions.
• Device/Usage Data: IP address, browser/OS, device identifiers (for security/analytics), location (to facilitate delivery).
• Cookies & Tracking: Cookies or similar (localStorage) for essential site functionality (cart, login), analytics, performance, and marketing.
• Third-Party Data: If users log in with social accounts or share referrals, data from those providers. Also possibly data from social media or affiliates about user preferences.
• Support Communications: Chat logs, call recordings, emails (customer service queries).

Processing Purposes

The above data is processed for:

• Contract performance: fulfilling orders, deliveries, returns, refunds, and related customer service.
• User Account Management: Registration, profile maintenance, password reset.
• Payment processing & fraud prevention: Authorized handling by third-party gateways.
• Customer support: Responding to inquiries, complaints.
• Analytics & Improvements: Site/app performance, user behavior analysis.
• Marketing and promotions: Email/SMS/Push notifications about products and offers (Consent for marketing) and possibly Remarketing.
• Security: Detecting/preventing fraud or abuse.
• Personalization: Recommending products, customizing UI.

Legal Basis

For each processing:

• Registration/account and orders: necessary for contract performance.
• Payment details: processing by gateways under contract obligation; Dashrobe may have legal obligation to maintain financial records.
• Cookies & analytics: On first visit, present a cookie consent banner; activate only essential cookies by default, non-essential only after user consents.
• Legitimate interests: Some processing may rely on legitimate interest, provided we conduct a balancing test and inform users.

Third-Party Processors and Transfers

Dashrobe uses trusted third parties to process data on its behalf: e.g. payment gateways, courier services, analytics (Google Analytics), and email/SMS platforms. We will maintain Data Processing Agreements with each, ensuring they comply with security requirements and only process data per Dashrobe's instructions.

International Data Transfers: Any cross-border transfer (e.g. cloud servers outside India) will follow legal safeguards. For transfers to the US or other countries, Dashrobe will use approved mechanisms as needed.

Cookies and Tracking

Dashrobe's website/app uses cookies and similar technologies. We classify them as:

• Essential Cookies: Required for core functionality (login, shopping cart, security). These are set on user's device only with basic notice.
• Preference/Analytics Cookies: Used for remembering settings and site analytics (Google Analytics, etc.). We obtain prior consent before activating these.
• Advertising/Marketing Cookies: For tracking user behavior and remarketing (e.g. Facebook Pixel). These also require explicit opt-in.
• On first visit, users see a cookie banner that explains cookie use and seeks consent. Users can accept all, reject non-essential, or customize preferences. Our banner text will be clear and balanced.

Children's Privacy

Our services are not directed to children. Dashrobe does not knowingly collect personal data from anyone under age 18 without parental consent. If we learn of data collected from a minor without consent, we will delete it promptly.

Marketing Communications

Users explicitly opt in to receive marketing emails/SMS and can withdraw consent anytime via unsubscribe links or by contacting us. We also honor browser-based “Do Not Track” or Global Privacy Control signals if implemented. No marketing message will be sent without prior consent. Users have a right to opt-out of any “sale” of data; Dashrobe currently does not sell personal data, but any sharing for paid advertising will comply by offering an opt-out.

Updates and Contact Information

This policy was last updated on 10-09-2026. We may revise it to reflect new laws. Significant changes will be posted on our website and, if required, notified to users.

Contact: For privacy inquiries or exercising rights, contact Dashrobe at:

• Email: help@dashrobe.com (add “Privacy Request” in subject)
• Phone: +91 9121287178
• If you believe Dashrobe has violated your privacy rights, you may file a complaint with the applicable data protection authority or pursue legal remedies under the governing law.

Governing Law & Dispute Resolution

This Privacy Policy is governed by the laws of India, and any disputes will be resolved in the courts of Telangana, India. To the extent local law mandates it, this policy does not limit any legal rights you may have under local law.